Superroad guarantees all carbon products to be free from defects in materials or manufacturing problem for 2 years limited warranty from the date of purchase.
If Superroad determines the carbon product to be defective within this period,we will repair or replace the carbon product at Tandell’s discretion.
This limited warranty will not cover defects caused by negligence,accidents,misuse,incorrect installation,modification or normal wear and tear.
Damage due to direct rim impacts resulting from running inadequate tire pressure is not covered by this warranty.Special care should always be taken when selecting tire pressure.Always use a tire pressure that is appropriate for your riding weight and type of terrain being ridden.There is infformation of recommended tire pressure,spoke tension and rider weight limitation on every rim website page.
Cosmetic issues such as decals, finish, mold lines and carbon layup are excluded from this warranty.
This warranty does not apply to the carbon products not manufactured from Superroad.
This warranty is non-transferrable and only valid to the original owner. Valid proof of purchase is required for warranty claim.
Any questions please feel free to contact us:firstname.lastname@example.org
Carbon Rim: 2 Year Warranty, 1 Year Crash Replacement with 10% discount.
Carbon Wheels: 2 Year Warranty, 1 Year Crash Replacement with 15% discount.
This is the warranty and crash replacement policy for all rims unless otherwise stated on the product page on our website.
If any manufacturing defect occurs within 30 days, Superroad is obligated to replace the rim(s) and also pay for the shipping cost. If any manufacturing defect occurs within 1 month to 6 months, Superroad is obligated to replace the rim(s), and the customer would be responsible for the shipping cost.
Warranty does not cover:
1. Improper assembly, maintenance, or maintenance by an unauthorized technician.
2. Installation of parts or accessories not originally intended for, or compatible with, the rims/wheels as sold.
3. Damage or failures caused by a crash, large impact, abuse of the product, non-compliance with manufactures specifications of usage or any other fractious reasons.
4. If work is done to the wheels by a non-Superroad technician, any warranty claim due to “wheel building related issues” may be refused. If you have a potential wheel building warranty issue with a wheel built bySuperroad, contact us first to determine the best way to move forward.
Crash Replacement Statement:
In case of accidental or intentional abuse (casing a big jump or drop, crashing, or other mis-use), we will offer a 10% discount off on the current price of the carbon rim and 15% discount off for carbon wheels, and the customer would be responsible for the shipping cost.